Shopping
Q:
I am new in on-line shopping. How can I buy something that I like?
A:
It is easy and would take only a minute to go through all steps.
1.
Use our Catalog, menu at the left, to navigate through all of
our inventory that is separated by groups.
2. If you require more
information regarding the particular item click on it for more info.
Our store is multilingual. Use a flag, icons at the top-right corner
of the page to change language.
3. You always can use "Add to
Cart" button to add the item to your shopping basket.
4. You
can checkout or continue shopping now.
5. Use menu at the left to
navigate through our inventory.
6. Click "My shopping cart"
at the top-right corner of the page if you finished.
7. Apply a
discount coupon to get discount.
8. Push "Checkout"
button to specify your shipping. Use "Log-in" link if you
already have an account with us. If not, enter your shipping
address.
9. Push "Continue" when you are done with
shipping.
10. Look over your order.
11. Push "Place order"
button.
10. Pay for the order. If you have questions regarding the
payment read over the answer for "How to pay?" question.
Payment
Q:
How can I pay for
my selection?
A:
We accept credit cards, debit cards, bank transfers, money orders and
PayPal.
The best way to pay
is PayPal.
Don't have a PayPal
account?
Use your credit card or bank account (where
available).
PayPal is able to process your payment even if you
don't have a PayPal account.
After successful payment we receive
the confirmation and send you your order.
If you can't finish the
payment you can return to our store again to finalize your purchase.
You can find your order in your account at our store to finalize the
payment any time.
Q:
I've made an order
but didn't pay for it or payment was not complied. May I pay
later?
A:
Yes, It is easy, just log-in to your account, find your unpaid order,
click on it to open the order and click “PayPal Buy Now” button
at the middle of the page.
Follow an instruction to finalize the
payment.
Feel free to contact
us if you require any
assistance or prefer another payment method.
Q:
I did mistake during the order. How can I fix it now?
A:
Contact
us immediately to make the
correction.
Q:
Is it safe to pay through your store?
A:
Yes. We do not collect any financial information. We create an order
and direct you to pay through PayPay, most reliable payment method in
the world. You can use your credit card if you don't have a PayPal
account.
We do not collect you financial information. We require
your address or PO box for delivery.
Shipping
Q:
What is a shipping
cost?
A:
The shipping cost mostly depends of the weight and particular item
and is calculated automatically. You can see the weight of the item
at its detailed description under the price. For example, shipping
cost for 30 cardboard icons would be around $2 - $6 USD.
Approximate
prices are:
Up-to 60 gram - $1.99 USD
60g - 130g - $4.1
USD
130g - 240g - $6.6 USD
240g - 490g - $9.9 USD
490g -
900g - $14.9 USD
0.9 kg - 2 kg - $23 USD
Up-to 0.13 lb -
$1.99 USD
0.14 lb - 0.28 lb - $4.1 USD
0.29 lb - 0.52 lb - $6.6
USD
0.53 lb - 1.08 lb - $9.9 USD
1.09 lb - 1.98 lb - $14.9
USD
1.99 lb - 4.4 lb - $23 USD
Q:
How long would it
take to receive my order?
A:
We ship the order within 1
business day after receiving your
payment.
Our courier requires 10-15 business days to deliver an
order to any place around
the world but usually it takes about
5 days to reach major cities in the North America and Europe.
Q:
Where do you
ship?
A:
We post worldwide.
Q:
I haven't received
my
order yet.
A:
Contact us to resolve a problem.
Q:
Do you send
overnight?
A:
We don't have that option yet, but we are working
on this service. Please contact us
if you require fast
shipping.
Other
Q:
How can I contact
you?
A:
Use our page "Contacts"
from the left menu.
Options available:
1. Contact Form
2.
e-mail
3. Telephone
Q:
What are your business hours?
A:
We work 24/7
Q:
I received your
order but don't like it or changed my mind.
A:
We have 30 days "Satisfaction Guarantied" policy. Return
the order and get your money back.
Q:
I'd like to make a big order. Can I get any discount?
A:
Yes, contact us please. We will send you a wholesale price-list.
Q:
How can I get a
discount coupon? I saw it at the checkout.
A:
We send discount coupon with an order or by e-mail during
promotion.
Q:
How can I use a
discount coupon?
A:
You would have an option during checkout. Enter
the code when you check your shopping cart.
